Support: Journey 1-Head Embroidery Machine
Quick Start guide
Unpacking your Brand New Machine!
Please watch these videos on how to properly assemble your machine and prep it for sewing.
Sewing with Your New Journey Machine
Please watch these videos on how to set up your machine for a typical embroidery job.
General Support Topics
Switching Between Cap and Tubular Modes
Your machine should automatically detect when the cap driver is installed or not, displaying one of the cap hoops on screen as an indicator when the cap driver is detected. When the machine is started without the cap driver installed, the cap hoop should no longer be displayed as the selected hoop. To ensure that this works properly, be sure that the metal “finger” on the cap driver itself presses the plunger switch shown in the animation. Check to make sure the small metal strip and the small white “nub” of the microswitch (indicated by the red arrow) are pressed upwards as the plunger is pressed in. Conversely, when the machine is shut down and the cap driver is removed, the switch should return to the forward position, and the metal strip and white “nub” should come back down to their normal resting position. See the animation HERE
Firmware Update 2.11 for HCH, HCS2 and HCD2
Released September 19, 2016
Click the link above to download firmware 2.11 for your 1-head Happy embroidery machine. This update adds the ability to load in designs and set them up (color sequence, etc) while the machine is running. Click HERE for details on the release and instructions.
Firmware Update 2.00 for HCH, HCS2 and HCD2
Released May 24, 2016. Quick instructions for updating firmware: (1) Download the ZIP file from the appropriate link to a folder in your PC and extract its contents to a USB thumb drive, resulting in a single folder called UpdateFile. (2) Insert the USB thumb drive into the machine, navigate to the main menu, choose OTHER, then VERSION. Press the UPDATE button to perform the update. (3) This should take several minutes. Update is finished when the machine auto-restarts. New features: (1) extends max allowed designs in memory from 250 to 999. (2) thread break messages also now display the needle number where the break occurred.
Hoop Maps for 3rd Party Hoops
Current model Happy machines provide an impressive ability to load hoop maps for just about any hoop that will fit on the machine. Why is this a big deal? This gives the operator a visual map of the design position and fit inside the usable sewing area unique to that hoop, just like the pre-programmed Happy brand hoops. In this way, even new operators have a good visual check on design fit, and can re-position the hoop on the spot, watching the actual hoop move along with the animation on screen. And since different hoops enable a machine to do different kinds of jobs, Happy machine operators can adapt to the very wide variety of hoops available with relatively little fuss! Works on all new Happy embroidery machines (including single and multi-head models), as well as with first generation color Voyager and HCD-1501 models.
General instructions: Download the hoop files you wish to install. Since each is a ZIP files containing a single hoop map, you’ll have to extract the map file after downloading it, saving it onto your CompactFlash card or USB thumb drive (if your machine has a USB thumb drive port.). After doing so, follow the instructions appropriate for your machine, below, right.
Happy Journey Embroidery Machine Setup 1 of 3
Happy Journey Embroidery Machine Setup 2 of 3
Happy Journey Embroidery Machine Setup 3 of 3
Happy Journey Embroidery Machine Sewing Setup 1 of 4
Happy Journey Embroidery Machine Sewing Setup 2 of 4
Happy Journey Embroidery Machine Sewing Setup 3 of 4
Happy Journey Embroidery Machine Sewing Setup 4 of 4
Assembling the optional machine stand