Support: HCR-series Multi-Head Machines (including HCR1, HCR2, and HCR3)
On this page, you’ll find support information for the HAPPY HCR-series multi-head embroidery machines, including the current servo-driven HCR3-series. Note that support information for previous-generation HCR-series multiheads can be found in the tab below, in the tab labeled “non touchscreen models”.
ASSEMBLY & SETUP
Machine Assembly and Setup: Assembly & setup of Happy multi-head embroidery machines is best performed with the assistance of a TexmacDirect service technician. On taking delivery of your new Happy multi-head embroidery machine from TexmacDirect, contact the service department at 866-838-2424 or fill out the form at THIS LINK to schedule your installation and training with TEXMAC Direct.
LEARNING YOUR MACHINE
Learning Media: Follow THIS LINK learning resources for HCR3 multi-head machines.
Training for Multi-Head Machines: Training for your multi-head is arranged through the service department. Contact the service department at 866-838-2424 or make an inquiry for training at THIS LINK. Be sure to include your machine model number and serial number so our staff can better assist you.
TROUBLESHOOTING YOUR MACHINE
Troubleshooting for New Operators: Follow THIS LINK for a basic troubleshooting guide for this machine.
Information and Downloads: Follow THIS LINK for information about firmware updates for this machine.
Common Error Codes: Follow THIS LINK for information about common error codes, including explanation and possible remedies, for this machine.
LINKS & DOWNLOADS
Useful Links and Downloads: Follow THIS LINK to view common links and downloads for this machine.
Support for Earlier Versions of this Machine: Follow THIS LINK for support resources for previous non-touchscreen versions of this machine.