Happy Voyager: Jammed Main Shaft caused by Presser Foot Boss Jam On occasions when the main shaft rotation is blocked at some point, a common cause is a jammed presser foot boss.  On this page is an explanation of how to troubleshoot for this issue and remedy. Normal Operation (shown, left) View your machine from [...]

Diagram of Voyager's presser foot guide system If the presser foot seems to be unusually loose (a lot of sideways movement and swiveling), even if the presser foot is tightly secured onto the shaft, the small c-shaped guide may be bent or broken. Newer model Voyagers have heavier duty, silver-colored guide that helps prevent this. [...]

Please Download the powerpoint presentation to learn how to reset the needle memory >HERE<

Voyager: Manually Extending and retracting the Catcher (for testing purposes) 1.  Power the machine on. 2.  Lower the presser foot using the P.FOOT button. 3.  Find the gap, shown below, under the fixed head, and with a screwdriver, extend the catcher as shown in the animation to check that it extends cleanly between the thread [...]

Thread Cut Test To find out if the moving and fixed knife are able to cut thread, you can perform the test shown in the animation on the right.  Remove the needle plate, hold the moving knife open as shown, and loop 2 strands of thread over the inside crook of the knife.  Allow the [...]

Please Download this Power point presentation to learn how to fix your Moving knife.  >HERE<