ABOUT THE COMPANY
For decades, TEXMAC Direct has provided HAPPY embroidery equipment to the North American market. In business since 1974, TEXMAC Direct has long prided itself in offering high-quality equipment, produced in Japan, to customers worldwide. Throughout our operations in the USA, selling, supporting and servicing HAPPY embroidery equipment is our primary focus. Our industry-seasoned staff of provide expert consulting for potential customers, and our technical staff – all with over 10+ years’ experience – are factory-trained and are dedicated to providing customers with the best possible experience with their equipment.
TEXMAC is a subsidiary of Itochu Corporation, one of the largest trading companies in all of Japan. Highly-diversified in its interests, Itochu Corporation is strong in the textile and machinery businesses. As the parent company of TEXMAC, it provides key strategic advantages that help us to consistently offer quality products and services to our US customers at competitive pricing – a true extension of the company’s motto, “Committed to the Global Good.”
COMMITTED TO SERVICE AND THE CUSTOMER EXPERIENCE
Recognizing the importance of the complete ownership experience over just simply “making the sale”, TEXMAC Direct provides full service, support, training and supplies for its equipment sales:
- Education Program: HAPPY machine owners have access to multiple forms of learning for their machine through TEXMAC to suit their preferences, including classroom training throughout various locations in the US, live, online training, as well as through emerging venues such as social media outlets, video services and extensive access to learning documents and lessons. TEXMAC continuously develops teaching techiques in-house with its own expertise to keep up with industry trends and technology
- Service Department: TEXMAC Direct prides itself in being able to offer industry-leading support for HAPPY embroidery machine owners. Our technicians work closely with factory engineering and support staff to continuously improve procedures, techniques, and updates that are made available to the customer. Our policy of empowering our customers with this knowledge and ability serves to minimize and prevent service issues and help owners get the best possible performance from their machines throughout their operational life.
- Supplies, Parts and Accessories: Rounding out our offerings to HAPPY machine owners is our complete parts and accessories department (www.texmacdirect.com), which provides high-quality supplies needed for embroiderers, accessories and add-ons that help owners expand their machines’ capabilities, and direct-from-factory parts.
Our various departments work closely together to take care of our customer needs at each stage of ownership, to help ensure our customers a “HAPPY” ownership experience!